PRODUCT REPAIR BOOKING FORM FOR CUSTOMERS

    Customer Repair Bookings (Product End Users)

    Name & Surname (Required)

    Email (Required)

    Contact Number (Required)

    Purchased From

    Date of Purchase (Required)

    Date of Problem

    Choose your Product (Required)

    Is Your Appliance Under Warranty? (Required)

    Please Describe the Issue with Your Unit (Required)

    Please Upload Images or Video to Demonstrate the Problem

    What is Your Preferred Outcome - Needs to be In Line with the DNA Repairs Policy (Please See Table Below) (Required)

    Please Attach Your Tax Invoice for Warranty Claims (Required for Warranty Repair)

    *Date of Purchase and Product Name Must be Visible on the Invoice

    Repair Fees & Conditions

    Conditions of Return/Repair

    • Assessment Fee: R 195 payable upfront. This fee is waived if the product fault is genuine and the product is still under warranty.
    • Cleaning Fee: R 195 if the product is returned in an unclean condition. This does not apply if the fault prevents cleaning (e.g., a stuck juicer lid).
    • Courier Charges: All collection and delivery costs are the responsibility of the client.

     Product Repair Costs

    Repair Description Cost
    Assessment Fee R 195
    30 minutes Labour R 195

    Prices exclude VAT.

    Important Notes:

    • Repair costs do not include the price of spare parts. These will be quoted separately.
    • We reserve the right not to proceed with repairs if all required information on the form has not been provided.
    VIEW DNA EXCHANGE POLICY