PRODUCT REPAIR BOOKING FORM RETAILERS

    Retailer Name (Required)

    Retailer Job card Number (Required)

    Retailer Contact Person Name (Required)

    Retailer Contact Person Email (Required)

    Retailer Contact Person Contact Number (Required)

    Customer Name (Optional)

    Customer Contact Number (Optional)

    Choose your Product (Required)

    Date of Purchase (required)

    Is the Unit Under Warranty? (Required)

    Date of Problem (Optional)

    Please Describe the Issue with the Unit (Required)

    Preferred Outcome - Needs to be In Line with the DNA Repair/Exchange Policy (Please see table below) (Optional)

    Please Attach Your Tax Invoice for Warranty Claims

    *Date of Purchase and Product Name Must be Visible on the Invoice

    Please Attach Photos or Videos Demonstrating the Problem

    Repair Fees & Conditions

    Conditions of Return/Repair

    • Assessment Fee: R 195 payable upfront. This fee is waived if the product fault is genuine and the product is still under warranty.
    • Cleaning Fee: R 195 if the product is returned in an unclean condition. This does not apply if the fault prevents cleaning (e.g., a stuck juicer lid).
    • Courier Charges: All collection and delivery costs are the responsibility of the client.

     Product Repair Costs

    Repair Description Cost
    Assessment Fee R 195
    30 minutes Labour R 195

    Prices exclude VAT.

    Important Notes:

    • Repair costs do not include the price of spare parts. These will be quoted separately.
    • We reserve the right not to proceed with repairs if all required information on the form has not been provided.
    VIEW DNA EXCHANGE POLICY